START PLANNING YOUR FALL & HOLIDAY STAYS
Book your next getaway with a payment plan with AFFIRM and enjoy 0% APR for 6 months.
ENJOY FALL SAVINGS OF UP TO 65%
Book your next getaway with a payment plan with AFFIRM and enjoy 0% APR for 6 months.
ENJOY FALL SAVINGS OF UP TO 65%
Cancelation polices are as follows:
HOTEL | Dates | CANCELATION FEE | FLEX PASS WAIVER |
All Hotels Except Nickelodeon Riviera Maya & Palafitos Overwater Bungalows | Jan 5 - Apr 30 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-8 days prior to the arrival date. | Yes |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 7 days or less prior to the arrival date. | All Fees Except 2-Nights | ||
May 1 - Dec 20 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-4 days prior to the arrival date. | Yes | |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 3 days or less prior to the arrival date. | All Fees Except 2-Nights | ||
Dec 21 - Jan 4 | Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 30 days or less prior to the arrival date. | No | |
Nickelodeon Rivera Maya | Jan 3 - April 1 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-8 days prior to the arrival date. | Yes |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 7 days or less prior to the arrival date. | All Fees Except 2-Nights | ||
April 2 - 9 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date. | Yes | |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date. | No | ||
Apr 10 - June 20; Aug 17 - Dec 22 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-8 days prior to the arrival date. | Yes | |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 7 days or less prior to the arrival date. | All Fees Except 1-Night | ||
June 21 - Aug 16 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-11 days prior to the arrival date. | Yes | |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 10 days or less prior to the arrival date. | All Fees Except 2-Nights | ||
Dec 23 - Jan 2 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-22 days prior to the arrival date. | Yes | |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 21 days or less prior to the arrival date. | No | ||
Palafitos Overwater Bungalows | Jan 3 - Apr 1 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date. | Yes |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date. | All Fees Except 2-Nights | ||
Apr 2 - 9 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date. | Yes | |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date. | No | ||
Apr 10 - Dec 22 | Guest shall pay a 1 night cancelation fee for any reservation canceled 30-8 days prior to the arrival date. | Yes | |
Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 7 days or less prior to the arrival date. | All Fees Except 2-Nights | ||
Dec 23 - Jan 2 | Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 30 days or less prior to the arrival date. | No |
Deposits and any amount paid, less any assessed penalties are only available as a credit towards a future reservation booked and traveled within 6 months of the original cancelation (Refunds may be available with the purchase of Flex Pass. See Flex Pass for additional details.)
No Show / Late Check-in or Arrival / Early Check-out or Departure (all locations):
No show/late check-in/arrival as well as early checkout/departure shall be without refund, credit, compensation, or liability of the travel provider.
We strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.
By providing your phone number and email, you give DWT Reservation Services consent to contact you via SMS, by phone and/or email with important notifications or alerts regarding your reservation. You may Opt-Out at any time. Your data is private and is never shared or sold to 3rd parties.
While not intended to replace trip cancelation insurance, Flex Pass is an optional service that may provide you with booking assurance.
With the purchase of Flex Pass, should you choose to cancel, you may transfer non-penalized paid amounts to a new or different reservation. Don't have future vacation plans? No worries, we will hold your 1-night non-refundable deposit as a future travel credit available to apply to a future reservation booked and traveled within 13-months from the original cancelation date. Upon request, we can refund any additional non-penalized amounts you may have paid towards your canceled reservation. Plus, with Flex Pass, you will receive a waiver of some or all the cancelation fees. See cancelation grid for details. Plus, Flex Pass allows name changes, additions, and reductions of guests and/or travel dates within +/- 14 days of the original check-in date (additional reservation fees may apply).
Flex Pass + Penalty Free Cancelation
Receive all the benefits of Flex Pass, plus Penalty Free Cancelation up to the day of check-in with Flex Pass Plus.
With the purchase of Flex Pass Plus, should you choose to cancel, you may transfer non-penalized paid amounts to a new or different reservation. Don't have future vacation plans? No worries, we will hold your 1-night non-refundable deposit as a future travel credit available to apply to a future reservation booked and traveled within 13-months from the original cancelation. Upon request, we can refund any additional non-penalized amounts you may have paid towards your canceled reservation. Plus, with Flex Pass Plus, you will receive a waiver of all cancelation fees. Plus, Flex Pass Plus allows name changes, additions, and reductions of guests and/or travel dates within +/- 14 days of the original check-in date.
The following forms of payment are acceptable: American Express, Visa, MasterCard, Discover.
You may pay by credit card online by visiting our payment portal: https://payments.karismahotels.com/ReservationPayments/login?resNumber
*** CHARGES WILL APPEAR AS DWT RESERVATION SERVICES< ON YOUR CREDIT CARD STATEMENT***Cashier's Check and Money Order: Checks must be mailed to us and be received no later than 30-days prior to arrival for processing. Regular checks may be accepted only if drawn from a U.S. bank payable in U.S. Dollars.
Make Checks Payable to:
DWT Reservation Services
1 SW 129th Ave. Suite #402
Pembroke Pines, FL 33027
Ask about wire transfers: You also have the option to wire your payment. You will be responsible for any associated fees. Please contact us a reservations@dwtreservations.com for additional instructions.
NOTE: CASH IS NOT AN ACCEPTABLE FORM OF PAYMENT.
If you have opted to book Airfare with us through one of our partners, the following restrictions may apply:
A valid passport is required to travel to all our destinations. Some nationalities may require a visa to enter our various destinations. Be sure to check with a consulate for further clarification.
Not Included: Passport and visa fees, Travel Insurance, any Entry fees and/or Foreign Port Taxes.
We strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.
We will not be held liable for any unforeseen circumstances including, but not limited to the following: injury damage, loss accident, delay or irregularity in any vehicle, or through the act or default of any company, or person engaged in conveying passengers/guests, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.
(A) Weeks: 13.FEB-23.FEB / 28.MAR-04.APR / 30.JUN-07.JUL / 20.NOV-28.NOV / 20.DEC-02.JAN
(B) Weeks: 03.JAN-12.FEB / 24.FEB-27.MAR / 05.APR-29.JUN /08.JUL-19.NOV / 29.NOV-19.DEC
Cancelation Policy for (A) weeks: Karisma Villas shall be given prompt written notice of all cancelled reservations. Cancelation charges are as follows:
Cancelation Policy for (B) weeks: Karisma Villas shall be given prompt written notice of all cancelled reservations. Cancelation charges are as follows:
No Show / Late Check-in or Arrival / Early Check-out or Departure (all locations):
No show/late check-in/arrival as well as early checkout/departure shall be without refund, credit, compensation, or liability of the travel provider (applicable to all locations).
We strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.