Know Before You Go
Plan for a smooth and enjoyable arrival.
Here you’ll find essential information to help you prepare for your stay—from quick answers to common questions to helpful travel tips. Explore how the Karisma App can help you plan and manage your experience and learn more about our Autism Double-Check certification and dedicated Autism Concierge, designed to support an inclusive and comfortable stay for every guest.
Book, Check In & Enjoy a Seamless Stay
NEW KARISMA APP
Discover Karisma at Your Fingertips
All Karisma Resorts, One App
Explore the world of Karisma from a single, easy-to-use app.
Discover and access multiple Karisma resorts in one place, including brands like Nickelodeon, Margaritaville, and Azul—no need to download multiple apps. Everything you need to explore the Karisma portfolio is right at your fingertips.
Explore Before You Book
Get a feel for the experience before making a reservation.
Browse resort information, amenities, and experiences without needing to be a guest. The app lets you explore freely, helping you choose the resort that’s right for you and book with confidence when you’re ready.
Book, Plan & Manage Your Stay
Everything you need for a smooth stay, from start to finish.
Book your stay directly, complete web check-in before arrival, and stay informed with updates and on-site activities during your visit. The Karisma App helps you plan ahead and enjoy a more seamless, stress-free experience.
Neurodivergent & Sensory-Friendly hotels
FIRST HOTEL GROUP TO OFFER AUTISM CONCIERGE
Karisma Hotels & Resorts is fully committed to making every stay welcoming, accessible, and enjoyable for all travelers. That’s why our resorts offer a range of programs, accommodations, and specialized training to better support autistic, neurodivergent, and sensory-sensitive guests.
Each resort may feature different certifications and inclusive initiatives, but they all reflect our dedication to creating comfortable, thoughtful vacation experiences where every guest and every family can feel at ease.
FREQUENTLY ASKED QUESTIONS
Quick Answers Before You Go
Here you’ll find essential information to help you prepare for your stay—from quick answers to common questions to helpful travel tips.
