Know Before You Go

Plan for a smooth and enjoyable arrival.

Here you’ll find essential information to help you prepare for your stay—from quick answers to common questions to helpful travel tips. Explore how the Karisma App can help you plan and manage your experience and learn more about our Autism Double-Check certification and dedicated Autism Concierge, designed to support an inclusive and comfortable stay for every guest.

Book, Check In & Enjoy a Seamless Stay

NEW KARISMA APP

Discover Karisma at Your Fingertips

Pool Lifestyle Margaritaville Riviera Maya

All Karisma Resorts, One App

Explore the world of Karisma from a single, easy-to-use app.

Discover and access multiple Karisma resorts in one place, including brands like Nickelodeon, Margaritaville, and Azul—no need to download multiple apps. Everything you need to explore the Karisma portfolio is right at your fingertips.

Explore Before You Book

Get a feel for the experience before making a reservation.

Browse resort information, amenities, and experiences without needing to be a guest. The app lets you explore freely, helping you choose the resort that’s right for you and book with confidence when you’re ready.

Book, Plan & Manage Your Stay

Everything you need for a smooth stay, from start to finish.

Book your stay directly, complete web check-in before arrival, and stay informed with updates and on-site activities during your visit. The Karisma App helps you plan ahead and enjoy a more seamless, stress-free experience.

AUTISM DOUBLE-CHECKED

Supporting Every Guest

Karisma Hotels & Resorts is fully certified under the Autism Double-Checked program and the first hotel group to offer an Autism Concierge. Guests traveling with a child or adult with autism can request specific accommodation through the concierge listed in each resort’s visitor guide. All resorts have completed Autism Double-Checked training, and staff interacting with guests are trained to assist with autism-specific needs.

LEARN MORE