Learn about our peace of mind promise
All Karisma Hotels & Resorts in the Riviera Maya region of MX, the Dominican Republic and Jamaica will offer a complimentary, on-site covid-19 antigen test for guests who are traveling to the U.S, as per CDC guidelines. The first antigen test will be available free of charge at the hotels for guests traveling to the U.S. departing as of January 26 in response to new CDC requirements that all air passengers entering the United States produce a negative antigen test.
For guests whose countries require a PCR test (i.e. Canadian Residents), Karisma will have facilities on-property to conduct the test at a discounted rate.
If a guest's test results are positive, Karisma will provide quarantine accommodations free of charge for the guest until a doctor certifies clearance for travel with a negative test result for a period not to exceed 14 nights.
These amenities will continue to be available for guests traveling to the United States as long as covid-19 antigen testing is required by the CDC. Policies are subject to be reviewed and changed according covid-19 protocol updates.
Visit the CDC at www.cdc.gov for more information on the requirements for U.S. residents, and check Karisma Peace of Mind for FAQs and updates.
A vacation should be a respite from the rest of the world. That’s why we have introduced our Peace of Mind™ initiative — our promise to our guests that all areas of the property are cleaned and made safe to the highest standards. We take your health and welfare very seriously and have implemented the following:
We’ve partnered with leading health and wellness organizations to elevate our cleaning protocols so our guests can enjoy total peace of mind every stay.
New sanitizing protocols go far beyond deep cleaning. They now include ultra-violet sanitization, temperature monitoring thermal camera technology, formula steaming and fogging and germ-free service applications. Guest cleanliness tools include hand sanitizing wipes, guest sanitizing kits, masks, alcohol, and social distancing guidelines at restaurants, bars, pools, elevators and other public spaces.
All guest rooms and suites are deep cleaned and then sealed exclusively for you. Stay Well ™ rooms include advanced air purification systems and other wellness features and therapies that address sleep (specialty bedding, lighting and water treatment such as vitamin C infused water).
Gourmet Inclusive means the finest ingredients made-to-order with peace of mind quality. Grown in our very own greenhouses or locally sourced with the highest quality standards. New F&B apps for reservations, menus and ordering. Contactless room service and personalized mini bar service also available.
New sanitizing protocols go far beyond deep cleaning. They now include ultra-violet sanitization, temperature monitoring thermal camera technology, formula steaming and fogging and germ-free service applications. Guest cleanliness tools include hand sanitizing wipes, guest sanitizing kits, masks, alcohol, and social distancing guidelines at restaurants, bars, pools, elevators and other public spaces.
Energy conservation goes beyond preservation of natural resources. At Karisma we take environmental responsibility to new heights with solar energy, oceanic and wildlife preservation. The Karisma Fundación strongly supports community service and assists employees in their hardships.
SERVE Throughout the COVID 19 pandemic, Karisma retained our employees to continue to provide the finest professional service and to demonstrate our commitment to our loyal staff.
