Which tests is Karisma providing?

Karisma has capabilities to provide and facilitate antigen and PCR tests on property. The on-site antigen and PCR tests are available for guests at a reduced rate. We guarantee 24-hour antigen test results for travelers returning to the U.S. from Mexico, Jamaica or Dominican Republic.

How can I book my test appointment?

In Jamaica and Dominican Republic, please contact your personal concierge on arrival to schedule your appointment.

In Mexico, you can schedule your appointment online by using the following link, https://www.costamed.com.mx/en/covid-19/grupo-karisma . If you need any assistance to complete this process, please contact your personal concierge.

Note that appointments will be provided on a first-come, first-serve basis and must be scheduled at least 48 – 60 hours prior to your departure. Guests are required to arrive on time for their scheduled test appointment and comply with all requirements. If guests are late or miss their scheduled appointment, the appointment is forfeited and will automatically cancel. Guests will incur a cancellation fee equal to 50% of the test cost and will then have the option of rescheduling their test appointment. This cancellation fee is in addition to the cost of the and all fees are to be paid at the resort.

If a guest’s test results are positive, quarantine accommodations will be provided at a 50% discount from current rates at time of travel. Arrangements and payment can be made directly on-site at the resorts. This rate will be extended until a doctor certifies clearance for travel with a negative test result, for a maximum stay not to exceed 14- nights.

Do kids have to be tested?

Children ages 2 and older must be tested prior to travel. Children under the age of 2 are not required to get tested, in accordance with CDC guidance.

Who must test for COVID-19?

Any guest who is traveling to the U.S. and Canada, including winners of contests, sweepstakes and specialty arrangements as well as travel agents staying with a discounted TA rate. Travel partners staying on points, FAM trips or GIVC Diamond certificates. Visit the CDC site at www.cdc.gov  to check if your destination requires COVID-19 testing or for more information.

What happens if I produce a positive result before my scheduled return date? What does quarantining entail?

Should you produce a positive result , Karisma will provide quarantine accommodations (including room, meals, non alcoholic beverages)  at a 50% discount from current rates at time of travel. This rate will be extended and parties will be quarantined until a doctor certifies clearance for travel with a negative test result for a maximum stay  not to exceed 14 nights beginning on the first date of the positive (PCR) test result. Arrangements and payment can be made directly on-site at the resorts.

To accommodate quarantine needs, we are not able to guarantee the same level of accommodation as previously booked

What are the expectations for quarantine?

The expectations are that guests testing positive will follow doctor’s order and quarantine in their room with access to a limited menu of in-room dining and non-alcoholic drink options according to the hospital’s recommendations. Any spouses or companions who test negative but elect to stay in the quarantine accommodations are also expected to observe quarantine best practices.

Where will those guests that test positive for COVID-19 be quarantined at the resort?

The quarantine rooms are those closest to the lobby, with easy access for an ambulance (if necessary). These rooms are not near rooms that are occupied by non-quarantined guests.

Will you clean the room during my quarantine stay?

No cleaning will be conducted by resort staff while guests are quarantining. The guests will receive fresh towels, sheets and room amenities.

Will I receive the Gourmet Inclusive benefits during quarantine?

Guests will receive food and beverage, and contact-less delivery  to their room; alcohol will not be provided/complimentary.

How will the resort ensure that those that test positive for COVID-19 remain quarantined?

All quarantined guests will be placed in rooms in an allocated resort section and security staff members will ensure guests are not wandering the property.

Does COVID-19 testing and 14-day quarantine include The Fives?

Please contact The Fives directly for their COVID-19 testing policy and procedures.

Do I need to take a negative test to travel to Mexico, Jamaica or the Dominican Republic?

Testing is not required to Mexico or the Dominican Republic at this time. As per the Jamaica Tourism Board all travelers ages 12 and up regardless of nationality, are required to show proof of a negative COVID-19 molecular (PCR, NAA, RNA) or Antigen test performed by an accredited lab for which the sample was collected within 3 days of the travel date.

Do I need to produce a negative result to stay at a Karisma resort?

Testing is not required to stay at a Karisma resort at this time.

Can I get tested on-site at the resort?

All Karisma Hotels & Resorts in the Riviera Maya region of Mexico, the Dominican Republic and Jamaica offer on-site COVID-19 antigen and PCR testing options for guests at a reduced rate.

What kind of COVID tests will Karisma offer on-site?

All Karisma Hotels & Resorts in the Riviera Maya region of Mexico, the Dominican Republic and Jamaica offer on-site covid-19 antigen and PCR testing options for guests at a reduced rate. Antigen testing is provided at an at-cost rate of $25 in Riviera Maya, Mexico, $24 in Negril, Jamaica, and $37 in Punta Cana, Dominican Republic. PCR testing is provided at an at-cost rate of $132 in Riviera Maya, Mexico, $112 in Negril, Jamaica, and $81 in Punta Cana, Dominican Republic.

Will Karisma offer antibody tests on-site at the hotels?

No, we are only offering antigen tests and PCR tests at a reduced rate. We will not offer antibody tests.

How long will results take to come back on the PCR and Rapid Antigen tests?

We guarantee 24-hour antigen test results for travelers returning to the U.S. from Mexico, Jamaica or Dominican Republic.. PCR tests will take a max of 72 hours to receive results.

Can I schedule a testing appointment at my leisure, or are there set dates/ times?

Appointments are during set times and are on a first come, first served basis.

Is there a designated place at the resort where testing will take place, or will they come to my guest room?

Yes, testing will take place in a designated area of the resort. Locations vary by resort.

Can you print the form/ documentation needed to provide proof of travel?

We encourage guests to print any documentation necessary ahead of travel and prior to arrival. In the case that a guest was not able to gather the necessary documents, a front desk attendant or concierge can assist with printing options.

I previously had COVID-19 and have the antibodies. Do I need to get tested?

Guests that have had COVID-19 will need to show proof of antibodies within 3 months of your travel date. If a guest recovered from COVID-19 more than 3 months ago, then they will need to get tested.

I have been vaccinated for COVID-19. Do I need to get tested and/ or can I show proof of vaccination to return to the US/ CA?

Yes, you still need to get tested.

By when do I need to produce a negative result to fly back to the US?

According to the CDC, guests must take a test/produce results within 72 hours of flying.

What happens if my flight is delayed and it goes over the 3-day limit for testing?

If your flight is delayed before departure, you will need to get re-tested if the delay causes your test to fall outside of the 3-day pre-departure testing period requirement.

If I am connecting through the US to another country, do I still need to get tested?

According to the CDC, yes. Any flight entering the US, even for a connection, requires testing before departure.

What if my result does not come back before my scheduled flight?

If a guest’s result does not come back before their scheduled flight, guests are at risk of not being allowed to board the plane. Guests will need to wait at the airport or at the resort until results are received. Should a guest need to extend their stay at the resort, a reduced, distressed rate is available to book.

How much do COVID Tests Cost?

All Karisma Hotels & Resorts in the Riviera Maya region of Mexico, the Dominican Republic and Jamaica offer on-site covid-19 antigen and PCR testing options for guests at a reduced rate.

Will I need to provide any health insurance information?

You will not need to provide health insurance information to take the test. You will need a valid photo ID on hand at the time of testing.

Will my travel insurance cover any expenses associated with a positive test result?

Please consult the scope of your policy to determine any travel insurance benefits.

What happens if I produce a positive result before my scheduled return date? What does quarantining at the resort entail?

The expectation is that guests testing positive will follow doctor’s order and quarantine in their room with access to in-room dining options. Any spouses or companions who test negative but elect to stay in the quarantine accommodations are also expected to observe quarantine best practices.

What happens if one family member or person in my party tests positive and everyone else tests negative?

Quarantine accommodations will be provided at a 50% discount from current rates at time of travel to the sick party. If other members of the traveling group would like to stay after their original departure date, a discounted rate is being offered.

What if my travel party from my original reservation wants to stay with me during quarantine, but not in the same room?

Distressed rates are available for parties from the original reservation who want to stay during quarantine.

How often will I have to test once I have tested positive?

If and when a guest has tested positive, they will be under the care of a doctor, who will advise on the frequency of tests.

Is there a doctor on-site?

Yes, we have medics and doctors working around the clock exclusively for Karisma Hotels & Resorts.

How does this impact cancellation policies?

Current cancellation policies remain in effect.

Where can I get more official information?

We suggest checking the CDC website for up to date information, as it is ever-changing: https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html

• We have created over 100 protocols in response to COVID -10 and added them to our already existing highest level of HACCP standards. Our additional sanitation procedures and sophisticated sanitizing products are recommended and approved by external consultants in order to meet all International Safety standards and regulations.
• All our team members are provided with PPE specific to resort area and department; PPE kits/baskets are also provided to guests as an amenity, including sanitizing gel, disinfection wipes and more and strategically placed throughout.
• Sanitizing mats are placed on strategic entrances in front and back of the house resort areas. Obligatory social distancing practices are implemented in all employee restaurants and locker facilities.
• Prior to the reopening of our resorts massive staff training and mandatory internal and external certifications for COVID-19 protocols and prevention measures were completed and required for all team members (from line staff to Executive Committee and General Managers).
• All team members must pass mandatory health and temperature controls including a thermal camera check where staff can identify persons with high body temperatures.

• Implementation of door hangers indicating to guests that their rooms have been completely sanitized prior to their arrival.
• Certification that rooms are cleaned and sanitized, using the procedures and products endorsed by EPA, FDA, CRISTAL, SAFE HOTELS.
• Implementation of Housekeeping service every 48 hours or on request – only to reduce room access by staff.
• Room tumblers/cups protected with plastic bags after cleaning Temporary cancellation of reusable glass bottles, exchanged with single use water bottles (PET) Sanitizing wipes are available as part of the room amenity options.
• Coffee stirrers provided in individual packaging.
• New design of sanitation notice stickers “For your safety this item has been sanitized” and placed in critical room points remote controls, telephone, etc.
• Turn down service will continue to be offered on a request basis.

• Reservations available via Open Table.
• Only A la carte breakfast are served (vs food displays).
• Implementation of social distancing protocols.
• Digital versions of restaurant menus and wine menus are available via QR Code.
• All Gourmet bites and munchies are packaged and served.
• Enhanced cleaning and sanitization practices are implemented, such as sanitizing fogging.
• Implementation of contactless delivery.
• Room service menu is available in digital format.
• Personalized mini bar service is on request.

Welcome Service | Check-In/Out at Resorts | Concierge

• Hand sanitizer offered to all guests upon arrival.
• Hand sanitizer dispensers located throughout the common areas of the resort.
• A ‘help yourself’ basket of disposable masks and sanitizing wipes are available for all guests.
• Luggages are sanitized upon arrival; with prior guest authorization and are marked with a luggage tag.
• A lobby banner indicating an overview of our sanitation measure with a QR code for additional details is displayed in all resorts.
• Social distancing markers are installed, and guests are assisted by staff during the check-in process.
• Plexiglas barriers are installed at front desk.
• Guests have the option to check in online.
• A separate Lobby area is designated for self-service check-in via tablet.
• Express check-out is available to all guests | Room keys can be deposited in a designated drop box.
• Automatic hand sanitizer dispensers are located throughout concierge gazebos/desks.
• Pillow and soap menus are available via digital version for specific room categories where these amenities are offered.
• In room aroma scents will still be sprayed.

Public Areas

• Include social distancing signage with outlined rules.
• Updated cleaning protocols for high-traffic contact areas (i.e. door handles, handrails, touchscreens, elevator buttons, pool chairs/side tables, etc).
• Digital factsheets/infographics with post-COVID19 measures are displayed throughout totems, apps, TV screens at the resort.

Swimming Pools and Beaches

• Social Distancing measures implemented for pool loungers and beach Bali day beds.
• Pool towels are bagged and available at staff-controlled locations and placed in all guest rooms.

Entertainment | Gym | Spa

• Sanitation rules implemented across all facilities/equipment.
• All guests must register in advance and acknowledge/comply with rules.
• Sanitizing floor mats at entrances.
• Updates for cleaning procedures and disinfection protocols for all spa areas.
• Implementation of limited capacity and appointment regulations.
• Daily activities still available with Covid -19 Adjustments.
• Fun social distancing campaigns and child friendly explanations are implemented prior to the beginning of the shows.
• Live music shows are still be available.
• Amenities are available in individual packages.

Kids Club | Waterparks | Splash Parks

• Implementation of handwashing protocols every 30 minutes.
• Floor mats are sanitized routinely along with hand sanitizer stations.
• Increased measures for cleaning and sanitizing toys, materials and surfaces.
• Splash parks, playgrounds and courts are accessible while implementing social distancing for parents and children 3 and over.
• Waterparks have sanitizing mats at various access points.
• Cooking classes at Kids Clubs are suspended until further notice.