Learn about our peace of mind promise
Learn about our peace of mind promise
Where can I find more information about Aqua Nick and Nickelodeon Hotels & Resorts Riviera Maya?
Visit our website for more information on the resort, the water park, and the Nickelodeon Hotels & Resorts experience.
What are my benefits when staying at Nickelodeon Hotels & Resorts Riviera Maya?
As a Nickelodeon Hotels & Resorts Riviera Maya guest, you’ll enjoy complimentary transportation from and to the airport, six restaurants, three bars, daily activities and performances, and unlimited access to the Kid's Club, Plaza Orange, the Main Stage, and Aqua Nick (including early access starting at 9 a.m.). You’ll also get to mingle with 20 characters across the resort.
Is access to Aqua Nick included in my stay at Nickelodeon Hotels & Resorts Riviera Maya?
Yes, as a Nickelodeon Hotels & Resorts Riviera Maya guest you’ll enjoy unlimited access to Aqua Nick, including early access beginning at 9 a.m.
Is there parking at Aqua Nick?
Parking is available at Aqua Nick.
What is the best way to dress for a visit to Aqua Nick?
Aqua Nick is a water park, so be prepared to get a little wet! We recommend wearing water shoes or flip flops, swimsuit or comfortable clothes. Make sure you also bring sunscreen, sunglasses, and maybe even a hat.
What is the best way to dress for a stay at Nickelodeon Hotels & Resorts Riviera Maya?
If you plan to hit the beach, the pool, or Aqua Nick, bring a swimsuit, cover-up, and flip flops or water shoes. We also recommend you bring casual and elevated resort wear for lunch and dinner at our restaurants. Think dresses, skirts, long pants, Capri pants, casual shoes, and elegant sandals for ladies, and long pants, Bermuda shorts, collared shirts, casual shoes, and nice sandals for gentlemen. Some restaurants do not allow baseball caps, T-shirts, tank tops, flip-flops, sport/beach shorts, or hats.
Do Aqua Nick and Nickelodeon Hotels & Resorts Riviera Maya offer anything special for guests celebrating their birthdays?
Of course! We offer different birthday packages designed to make your day extra memorable. Please contact the Nickelodeon Hotels & Resorts Riviera Maya directly for more information.
Where can I find Nickelodeon characters?
The best spots for character sightings and meet-and-greets are Plaza Orange, and Character Spot.
What type of personal items are not permitted inside Aqua Nick?
It is strictly forbidden to bring chemical products, flammable items, drugs or other illicit substances, alcohol, or anything that endangers the health and safety of other users into the water park. Selfie-sticks, drones, coolers, and food and drinks from outside the park are also prohibited.
Can I smoke at Aqua Nick?
Aqua Nick is a smoke-free space. Smoking is NOT allowed in any area of the water park.
Can I smoke at Nickelodeon Hotels & Resorts Riviera Maya?
Nickelodeon Hotels & Resorts Riviera Maya has designated smoking areas. Smoking is not allowed in guest rooms, enclosed spaces, or at any of the restaurants.
What safety measures do you have in place at Aqua Nick and Nickelodeon Hotels & Resorts Riviera Maya?
All of our lifeguards have been certified by a vetted U.S. company.
How do Aqua Nick and Nickelodeon Hotels & Resorts Riviera Maya work to help the environment?
Karisma Hotels & Resorts actively promotes conscious tourism at all of its destinations. To do so, Karisma has created an integral program called Passion for Sustainability, which is applied from the corporate offices all the way down to each department at the group’s hotels. This program oversees that Karisma’s operations are in line with Global Sustainable Tourism Criteria, local and national regulations, and the certification agencies with whom it currently works. Karisma Hotels & Resorts have developed a sustainable management system, which groups different aspects of different issues such as waste management, water, energy, flora, fauna, guest information, etc. This system provides guidelines to implement measurements and actions that are an integral part of the Passion for Sustainability Program, helping to achieve certification goals.
What is the minimum age requirement for unaccompanied minors to enter Aqua Nick?
Guests must be 18 years or older to enter Aqua Nick unaccompanied by an adult.
What is the minimum age requirement for unaccompanied minors to check in at Nickelodeon Hotels & Resorts Riviera Maya?
Guests must be 18 years or older to check in at Nickelodeon Hotels & Resorts Riviera Maya unaccompanied by an adult.
Can I purchase Aqua Nick and Nickelodeon Hotels & Resorts Riviera Maya merchandise online?
Yes, you can.
What are the height requirements for attractions at Aqua Nick?
Every attraction has its own height requirement. We do have slides at Soak Summit, Bikini Bottom Beach, and Paw Patrol Adventure Bay with slides for little ones.
Do Aqua Nick and Nickelodeon Hotels & Resorts Riviera Maya accommodate dietary restrictions?
We provide food allergy cards at check-in. Additionally, at all of our restaurants, we ask our guests upon arrival if they have any allergy or dietary restrictions.
What restaurants are located within Aqua Nick?
Aqua Nick is home to four food and beverage gazebos, Aqua Bite, as well as Nick Bistro.
What restaurants are located at Nickelodeon Hotels & Resorts Riviera Maya?
Nickelodeon Hotels & Resorts Riviera Maya is home to the Yacht Club, Bikini Bottom Gourmet Corner, Good Burger, Le Spatula, Piazza, and Nick Bistro.
Can I bring my own food to Aqua Nick?
You can’t bring your own food and drinks into the water park, but we have plenty of delicious options available on-site.
What accommodations exist for guests with disabilities at Aqua Nick?
You’ll find ramps throughout the water park, plus two handicap wheelchairs inside the Activity Pool, the Lazy River, and the Adventure River.
What accommodations exist for guests with disabilities at Nickelodeon Hotels & Resorts Riviera Maya?
You’ll find ramps throughout the resort, plus elevators in the main lobby, at Nickelodeon Place, and in the guest buildings. However, we don’t have accessible rooms.
Can I bring EpiPens, antihistamines, and asthma medications into Aqua Nick?
You sure can.
Can I use my own wheelchair at Aqua Nick?
Yes, you can.
I have a condition that I feel may make it advisable for me to avoid certain attractions. Do you provide restrictions and advisories?
Yes, we provide rules and restrictions at every attraction.
I am pregnant. Are there any attractions that I will not be able to experience?
For safety reasons, pregnant women and people with back injuries or neck and heart problems should refrain from using the water park attractions.
What procedures do you have in place to minimize the spread of illness at Aqua Nick and Nickelodeon Hotels & Resorts Riviera Maya?
In response to the COVID-19 situation, Karisma Hotels & Resorts has implemented the Karisma Peace of Mind™ initiative across all properties. We are also following government health and safety protocols to ensure your safety, health, and well-being during your stay. All areas of our properties are cleaned and made safe to the highest standards.
Are maps of Aqua Nick available in advance of my visit?
Not yet, but we’ll be posting maps of the park on our website soon, so make sure to check back!
What information do your online maps contain?
Our maps show the location of attractions, venues, and amenities water park. They also include helpful information about each.
How do I find my way around Aqua Nick?
There are signs with information located throughout the water park — just keep an eye out and they’ll show you the way.