Two girls making a sand castle at the beach

FIRST HOTEL GROUP TO OFFER AUTISM CONCIERGE

Neurodivergent & Sensory-Friendly hotels

We believe every guest deserves to experience vacation in a way that feels comfortable, supported, and enjoyable.

Across our resorts, we’ve introduced specialized programs and certifications designed to better serve neurodivergent, autistic, and sensory-sensitive guests. While each initiative has a different focus, they all share the same goal: creating more inclusive experiences for every family.

Autism Double-Checked (ADC)

Available at participating Karisma Hotels & Resorts

Our Autism Double-Checked (ADC) certified resorts have completed an independent review of autism-friendly accommodations, guest touchpoints, and operational practices to help create a more welcoming stay for autistic guests and their families.

From pre-arrival planning to on-property experiences, participating resorts are committed to offering thoughtful accommodations that help reduce stress and increase comfort throughout your vacation.

Margaritaville Island Reserve Riviera Cancun

View Visitor Guide

Autism Double-Checked (ADC) was created to prepare the travel industry to assist guests with autism through industry-specific and job-specific training for all public-facing staff. It assists the autism community to be confident in selecting travel opportunities that best fit their needs.

For more comprehensive details regarding the Autism Double-Checked program,visit https://autismchecked.com/

Frequently Asked Questions

How does the hotel know that my family is traveling under the autism program?

Can I inform the hotel that my child/companion has autism before arrival?

What training does the hotel staff have regarding autism?

Is there a specific person I can contact if a crisis or special need arises?

What support or adjustments can be offered in the event of a sensory or emotional crisis outside the room (for example, in public areas or during activities)?

Can you help us plan our stay in advance?

Does the hotel offer Calm Zones or low-stimulation areas?

Can we request a faster or quieter check-in process?

Can we request a room in a quieter area?

Can guests request special bedding or textiles?

Is it possible to remove decorative items or reduce stimuli in the room?

Can housekeeping be scheduled at a specific time?

Do the rooms have additional safety locks?

What happens if a child/person with this condition goes missing?

Can meals be adapted to sensory diets?

Can simple or repetitive meals be prepared?

Can I bring food for my child?