We're happy to assist! Below are the only official Karisma Hotels & Resorts Contact Center options for booking, confirming, or modifying a reservation; including adding services to your stay.

Please use the contact option that best matches where you're reaching out from or the hotel brand you're interested in.

💳 Flexible Payment Options
We accept major credit and debit cards and offer installment payment options on select reservations, so you can plan now and pay over time.
Wire transfers, cash and cryptocurrency payments are not accepted.

💬 Want a quick reply? Connect with us instantly via WhatsApp (Text Only, no voice calls):

• From the U.S. or Canada: Message us at +1-866-527-4762 (1-866-KARISMA)
• From the Dominican Republic: Message us at +1-829-947-9394

📧 Prefer email?
You may also contact our Reservations Team at [email protected] 

🌎 Calling from the U.S., Canada, or a country not listed below?

Use the number that corresponds to the hotel brand you're interested in:

• Nickelodeon Hotels & Resorts: Call +1-844-733-6425
• Margaritaville Island Reserve Resorts by Karisma: Call +1-888-225-6255
• Not sure which hotel or brand? Call +1-866-527-4762 (1-866-KARISMA)

📍 Calling from Latin America?

We’ve got dedicated lines to make things easier:

• If you're in Mexico: Call 55-8977-5207
• If you're in Colombia: Call 601-7422714
• If you're in Brazil: Call 0800-887-0235
• If you're in Chile:Call 800-231-248
• If you're in Argentina: Call 0800-800-1834
• If you're in the Dominican Republic and booking our hotel in Punta Cana: Call +1-809-200-6425
• If you're in any other part of Latin America, or if you're in the Dominican Republic but booking a hotel overseas: Call our international line at +1-954-928-9015

🧳 Travel Agent Assistance:

• Calling from the U.S., Canada, or a country not listed below: +1-866-527-4762 (+1-866-KARISMA)
• Calling from Mexico: 998-283-0697
• Calling from the Dominican Republic: +1-809-200-6425
• Calling from any other part of Latin America: +1-954-686-0865

MEXICO

Margaritaville Island Reserve Riviera Cancún
Km 27.5 Mza. 37 SM. 12, Bahia Petempich
Puerto Morelos, Mexico 77580
+52 (998) 872-8081

Margaritaville Island Reserve Riviera Maya
SM12, MZ38, LTE 7-01, Bahia Petempich
Quintana Roo, Mexico
+52 (998) 689-2600

Nickelodeon™ Hotels & Resorts Riviera Maya
Km 45, Carretera Cancún Playa del Carmen
Quintana Roo, Mexico
+52 (984) 689-0600

Villa Casa Del Mar
Carretera Cancun - Puerto Morelos, Km 27.5
Cancun, Quintana Roo, Mexico
+52 (998) 872-8080

Villa Esmeralda
Bahía Petempich, SM-12 MZ-43
Riviera Maya, Mexico
+52 (998) 872-8080

DOMINICAN REPUBLIC

Nickelodeon™ Hotels & Resorts Punta Cana
Carretera Uvero Alto
Punta Cana, Dominican Republic, 23000
1 809-833-4560

JAMAICA

Azul Beach Resort Negril
Norman Manley Boulevard
Negril, Jamaica
+876-620-0100

MONTENEGRO

Azul Beach Resort Montenegro
Ulcinj, Velika Plaža
Montenegro, 85360
+382-20-405-881