Karisma Destinations

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A Beach With A Palm Tree In Front Of A Body Of Water

Travel Info

WITH COVID-19 DISRUPTING TRAVEL FOR THE FORESEEABLE FUTURE, OUR GOAL IS TO USE THIS PAGE TO CONTINUOUSLY SHARE NEW INFORMATION AND SOURCES OF INSPIRATION.

OUR PHILOSOPHY

We’re here for you. We know you have your hands full, so here’s what we’re doing to help:

Prioritizing flexibility when you’re ready to book
Making it easy to rebook anytime in 2020 or 2021
Consolidating inventory for those who are still traveling.

OUR INVENTORY + BOOKINGS

To ensure the high-quality, memorable stays we’ve become known for and stay ready to welcome guests when the time is right, we are limiting our inventory during this time.

For existing reservations rebooked by May 31, 2021:

Clients may change the travel dates of their current reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
- Clients have the option to switch to another Karisma property within the same brand.
- Prevailing rates will apply for new travel dates.

For new reservations booked March 9 – May 31, 2021 traveling anytime in 2020-2021:

Clients may change travel dates or cancel, without penalty, up to 24-hours prior to arrival.
When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
- Clients have the option to switch to another Karisma property within the same brand.
- Prevailing rates will apply for new travel dates.

For existing/confirmed groups rebooked by December 31, 2020:

Clients may change the travel dates of their current group reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
- Clients have the option to switch to another Karisma property with the same brand.
- We will match your existing rate and honor original concessions based on availability.
For reservations (individual room reservations) that opt to cancel from the group and are under penalty:
- Clients may change the travel dates of their current reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
- Prevailing rates will apply for new travel dates.
When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
- Clients have the option to switch to another Karisma property with the same brand.
Any other scenarios not outlined above will be handled on a case-by-case basis via our Group Department/CCI.

For new groups booked March 9 – August 31, 2020 traveling anytime in 2020-2021:

The cancellation policy (only) will be amended as follows. All other group contract terms & conditions will remain in effect.

NUMER OF ROOMS	CUTOFF	CANCELLATION/REDUCTION PENALTY	FULL PENALTY
6-25	31 DAYS PRIOR TO ARRIVAL	$100 PER ROOM 31 DAYS PRIOR TO ARRIVAL	30 DAYS PRIOR TO ARRIVAL
26-50	45 DAYS PRIOR TO ARRIVAL	$100 PER ROOM 45-32 DAYS PRIOR TO ARRIVAL	30 DAYS PRIOR TO ARRIVAL
51+	60 DAYS PRIOR TO ARRIVAL	$100 PER ROOM 60-46 DAYS PRIOR TO ARRIVAL	30 DAYS PRIOR TO ARRIVAL

A non-refundable deposit equivalent of a 1-night stay must be received at the time of booking. Note: Full payment is required for any reservation made within 30 days of arrival.
Final payment is due 30-days prior to arrival.
Reservations without full payment less than 30 days prior to arrival are subject to immediate cancellation. Automatic cancellations applied to all bookings not paid in full.
For new reservations: Guest may cancel up to 24 hours before arrival
For existing reservations: Guest may change the date of their current booking for a future travel date between now and December 31, 2021, provided the change or cancellation is made by August 31, 2020.
- Additionally, guest have the option to change to another Karisma Hotel property within the same brand, in a different destination with no additional fee or cancellation penalty
Cancellations 30-8 days prior to arrival, will be assessed a 1-night penalty per room. Waived with the purchase of Flex Pass**
Cancellations 7-nights or less prior to arrival, will be assessed a 100% penalty. The entire stay will become non-refundable and Flex Pass not valid beyond this point.
Cancellations of any reservation that includes the dates of Dec 21 - Jan 4 (inclusive); less than 30 days prior to arrival, you will be assessed a 100% penalty.

Deposits and any amount paid, less any assessed penalties are only available as a credit towards a future reservation booked within 6 months of cancellation.

Travelers to the Dominican Republic may be subject to random COVID-19 testing upon arrival and temperature checks on arrival or departure. These tests will be conducted jointly by the Ministry of Health and Airports authorities. Information available can change quickly, for up to date information prior to your trip please check local resources: https://www.msp.gob.do/web/ | https://www.puntacanainternationalairport.com/

Effective March 4, 2021, all travelers to Jamaica, 12 years of age and over, regardless of nationality, will be required to present a negative COVID-19 PCR or Antigen test result to check in for a flight to Jamaica. For travel on or before March 10, 2021, travelers may present a test result for which the sample collection date is within 10 days of the travel date. For travel after March 10, 2021, the date of the sample collection must be within 3 days of the travel date. Example: For a travel date of March 15, the earliest the test sample may be collected is March 12. Use the Test Date Calculator.

Tests must be done by a medical laboratory that has a Clinical Laboratory Improvement Amendments (CLIA) registration, an ISO 15189 certification. https://www.cdc.gov/clia/LabSearch.html

After June 15 2020, all arriving passengers will be required to complete a Travel Authorization form prior to their arrival to Jamaica. Please be sure to complete this prior to your departure and bring a copy of the approved/completed form to the airport at time of travel. Airlines will require proof of completed documentation.

You can learn more about the Tourism Protocols HERE, Frequently Asked Questions HERE and Experience Map HERE.

Introduced in June 2020, the sole use of the information collected here is to assess the health risks of all persons intending to travel to Jamaica and to auto-populate portions of the Immigration and Customs C5 form to enhance the process on your arrival.

We recommend reviewing US Department of State's travel advisories and www.visitjamaica.com to stay notified on international travel.

You can check the FAQs from the Jamaican Tourism Board HERE

Non Resident Online Application

We are committed to honor all travel advisories and continue to take exceptional care of our guests, employees, and facilities. We are fully certified by CheckSafetyFirst, Cristal International Standards and EarthCheck. Please contact your Karisma Regional Sales Manager with any questions and stay tuned for some great value-added offers as we use this time to enhance our promotions and prepare for the return of our guests.

KARISMA HOTELS & RESORTS HEALTH AND SAFETY STANDARDS

We are closely monitoring global developments regarding COVID-19 and are fully focused on the health and wellbeing of our current and future guests as our absolute highest priority. Karisma Hotels & Resorts are going above and beyond to exceed preventive measures and enforce strict sanitation protocols. This includes disinfecting all surfaces, furniture and door handles throughout the property, including public spaces and in rooms, hourly throughout the day. In addition to abiding by all local and national regulations, the resorts have a dedicated Quality Manager employed on-properties who works in conjunction with Cristal International Standards, a world-renowned company dedicated to not only maintaining but exceeding standards.

Karisma Hotels & Resorts are also verified by Check Safety First, a global organization that implements risk management systems and software in hotels to keep guests safe. Properties on this list are compliant with stringent standards and have demonstrated the highest levels of hygiene and cleanliness, which are monitored by a professional auditor on a constant basis.

Below you can read more about the international certification and safety standards that the organization adheres to.

Check Safety First

Karisma Hotels & Resorts maintains the highest international standards for guests. Click below to see detailed certification levels.

Cristal International Standards

Certifies that staff is cleaning at the highest international standards to ensure a clean and healthy environment.

EarthCheck

Although its main focus is sustainability, they also have strict certification levels in risk management which include hygiene and cleanliness.

Riviera Maya

Riviera Cancun

Holbox

Au Natural

Travel Info

WITH COVID-19 DISRUPTING TRAVEL FOR THE FORESEEABLE FUTURE, OUR GOAL IS TO USE THIS PAGE TO CONTINUOUSLY SHARE NEW INFORMATION AND SOURCES OF INSPIRATION.

OUR PHILOSOPHY

OUR INVENTORY + BOOKINGS

KARISMA HOTELS & RESORTS HEALTH AND SAFETY STANDARDS

Check Safety First

Cristal International Standards

EarthCheck

Travel Info

WITH COVID-19 DISRUPTING TRAVEL FOR THE FORESEEABLE FUTURE, OUR GOAL IS TO USE THIS PAGE TO CONTINUOUSLY SHARE NEW INFORMATION AND SOURCES OF INSPIRATION.

OUR PHILOSOPHY

OUR INVENTORY + BOOKINGS

Existing Bookings

New Reservations

Groups

Cancellations

Travelers to the Dominican Republic

Travelers to Jamaica

KARISMA HOTELS & RESORTS HEALTH AND SAFETY STANDARDS

Check Safety First

Cristal International Standards

EarthCheck