RESERVATION POLICIES & PAYMENT TERMS

Applicable towards individual and group hotel reservations for all Karisma Hotels and Resorts worldwide.

Cancellation Policy:

  • A non-refundable deposit must be received at the time of booking. Note: Full payment is required for any reservation made within 30 days of arrival.
  • Final payment is due 30-days prior to arrival.
  • Reservations without full payment less than 30 days prior to arrival are subject to immediate cancellation. Automatic cancellations applied to all bookings not paid in full.
  • Cancellations 30-8 days prior to arrival, will be assessed a 1-night penalty per room. Waived with the purchase of Flex Pass**
  • Cancellations less than 8 days prior to arrival, will be assessed a 100% penalty. The entire stay will become non-refundable.
  • When canceling any stay that includes the dates of Dec 21 - Jan 4 (inclusive); less than 30 days prior to arrival, you will be assessed a 100% penalty.
  • Deposits and any amount paid, less any assessed penalties are only available as a credit towards a future reservation booked within 6 months of cancellation.

Reservations for Karisma Adriatic Resorts.

  • Cancellations less than 30 prior to arrival, you will be assessed a 100% penalty.

***See Cancellation Terms above for additional information***

Reservations for Nickelodeon Hotels & Resorts Punta Cana.

  • Deposit becomes non-refundable less than 30-days prior to arrival. Cancellations greater than 30-day prior to arrival will receive full refund, less Flex Pass fee.

***See Cancellation Policy above for additional terms***

Group Cancellation Policy (Modifications and Cancellations)

Low Season Travel Window: June 1 – 30; September 1 to December 21

  • Day of deposit up to 61-days prior to arrival: NO PENALTY
  • 60 – 30 days prior to arrival: Penalty of $50 per room
  • 29 – 0 days prior to arrival: 100% Penalty (including modifications and cancellations). No Refunds or Credits applicable.

High Season Travel Window: December 22 to May 31; July 1 to August 31.

  • Day of deposit up to 91-days prior to arrival: NO PENALTY
  • 90 – 30 days prior to arrival: Penalty of $50 per room
  • 29 – 0 days prior to arrival: 100% Penalty (including modifications and cancellations). No Refunds or Credits applicable.

No Show / Late Check-in or Arrival / Early Check-out or Departure:

No show/late check-in/arrival as well as early checkout/departure shall be without refund, compensation, or liability of the travel provider (applicable to all locations).

Karisma Villa Reservations

Payment Terms and Cancellation policies vary based on the Villa, seasonality and other factors. Please visit

https://karismahotels.com/villas-rates-policy for complete details.

Airfare: If you have opted to book Airfare, the following restrictions may apply.

  • Ticket changes/upgrades are not allowed
  • Baggage fees are not included in rate/fare. Carry-on luggage is not allowed. Refer to individual airline terms for complete details.
  • Passengers traveling together may not be seated together. Seat assignments are only available after check-in or at gate.
  • Tickets, once issued, are non-refundable/non-transferable and changes are not allowed thereafter.
  • Boarding will be in the last zone.

FLEX PASS We strongly encourage you to purchase Flex Pass Deposit & Rate Protection. This is a one-time cost per room that allows:

  • Cancellation of your reservation up to 8-days prior to arrival without penalties.
  • Unlimited reservation modifications under the same promotion as originally booked (new dates must be within 14-days of the original travel window).
  • Price Protection, we'll reprice your booking to a lower promotional rate (upon request).
  • Flex Pass is only applicable to individual bookings of hotel services. Villas and Contracted groups are not covered by the Flex Pass. European locations are not covered by the Flex Pass less than 15-days prior to arrival. Mystery Deals not covered by Flex Pass.
  • The Flex Pass fee is non-refundable.

Renovations 

We would like to assure each of our guests and future travelers that updates related to renovations will not impact the impeccable guest services on property.  We have carefully planned renovations to ensure minimal disruption for our guests, with work being contained to isolated areas of the hotel during off-peak hours only.  From full-service concierges, luxury accommodations, and gourmet restaurants and bars to trendy shops, live entertainment and an upscale Gourmet Inclusive® environment, providing exceptional personalized service and amenities is our number one priority and we are committed to ensuring that Karisma Hotels & Resorts delivers the ultimate vacation experience.

PAYMENT OPTIONS:

The following forms of payment are acceptable: American Express, Visa, MasterCard, and Discover credit cards. NOTE: If using a debit card, please be aware that many banks have a daily limit for withdrawal.

You may pay by credit card online, please visit the My Account page at book.karismahotels.com and enter your email and password to view your reservation(s) and make a payment. If you don't know your password, please click on "Forgot Your Password" and follow the instructions.

*** CHARGES WILL APPEAR AS KHR RESERVATION SERVICES ON YOUR CREDIT CARD STATEMENT ***

Cashier's Check and Money Order: Checks must be mailed a to us and be received no later than 30-days prior to arrival for processing. Regular checks may be accepted only if drawn from a U.S. bank payable in U.S. Dollars.

Make Checks Payable to:

KHR Reservations Services

1 SW 129th Ave. Ste #300

Pembroke Pines, FL 33027

Ask About Wire Transfers: you also have the option to wire your payment (You will be responsible for any associated fees).

NOTE: CASH IS NOT AN ACCEPTABLE FORM OF PAYMENT

Visa/Passport requirements: Passport is required to travel to all our destinations. Other Nationalities may require a visa to enter our various destinations. Be sure to check with your consulate for further clarification.

Not Included: Passport and visa fees, Travel Insurance, any Entry Fees and/or Foreign Port Taxes. We strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.

Liability: We will not be held liable for any unforeseen circumstances. Including, but not limited to the following: injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.

We will not be held responsible for potential risks and hazards associated with travel to destinations where injury, delay, or unanticipated events may occur. We will not assume responsibility for standards political stability, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations.

Travel to foreign areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. We will not be held liable to any and all connections with the foregoing. We will not accept responsibility for loss or expenses due to delay or changes in transportation schedule or other causes.

General Airline Policy: For any changes or cancellation, please contact the airline directly.  In cases of cancellation of flights, fares are non-refundable and are subject to the individual airline cancellation policy. Changes to flight are subject to penalty charges.

KHR Reservation Services will be held harmless of any responsibility beyond our resorts. To partake in tours/excursions or any events not on our property, passengers waives any claim against us for any damage or loss of property, injury or death of person due to any act of negligence of any airline, transportation companies, hotels, auto rental company or any other persons rendering services and/or accommodations included in the package. Enrollment and payment for the tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth.

Karisma Hotels & Resorts®

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