OUR COMMITMENT TO YOU
A vacation should be a respite from the rest of the world. That’s why we have introduced our Peace of Mind™ initiative — our promise to our guests that all areas of the property are cleaned and made safe to the highest standards. We take your health and welfare very seriously and have implemented the following:
We’ve partnered with leading health and wellness organizations to elevate our cleaning protocols so our guests can enjoy total peace of mind every stay.
Cristal International Standards/Check Safety First
- Alliance with Cristal International since 2013
- World-renowned organization audits 17 areas of focus for guest safety
- Complies and exceeds International
Food Standards and the World Health Organization guidelines
- Achieves Check Safety First's 7-point system for safety, health and cleanliness categories
- Member since 2013
- World-leading scientific benchmarking, certification and advisory group for travel and tourism
- All hotels operated by Karisma Hotels & Resorts in Mexico are Earth Check certified.
Delos Well Living
- Among the first hotel chains to align with the WELL Health-Safety Rating from the International WELL Building Institute
- All protocols to be certified through Well Living Lab in conjunction with the Mayo clinic
- Part of the program endorsed by Dr. Deepak Chopra