Nickelodeon Punta Cana Frequently Asked Questions

The resort phone number is 1-809-833-4560. For reservations please call 1-844-733-NICK (US) and 1-809-200-NICK (DR).

Check in is at 3:00pm and check out is at 11:00am.

Yes! We offer complimentary WIFI to all our guests as well as complimentary international calls.

Yes, we offer complimentary room service 24 hours a day.

Yes, we do offer babysitting with certified professionals for an additional hourly cost. Please contact your personal concierge and they will be happy to arrange.

Yes – we have a fitness center open 24 hours, along with scheduled classes and dance routines.

Nexus Tours, our preferred tour and transportation company, operates an excursions desk in the lobby of Nickelodeon Hotels & Resorts Punta Cana. You can book a range of excursions for all interests and activity levels. Book with Nexus Tours while at the resort or browse and book in advance on their website, www.nexustours.com. Remember that space is limited and some excursions have age and clothing requirements.

We do not reserve tables in advance. Please visit the concierge upon arrival and we will happily make your dining reservations.

Please reach out to our Chief Concierge at conciergesup@karismadominicana.com prior to your travel dates. While at the resort, you can contact your personal concierge.

Yes! We offer various day passes based on hotel occupancy. Day passes are available on a first-come, first-served basis. Please call the front desk directly to inquire about availability prior to your arrival.

    • Hotel Night Pass (No admission to Nickelodeon Place)
      New Price: $115 USD Adults / New Price: $60.00 Kids (04 to 12 years old) / *Free entrance for Kids less than 04 years
      Time: 6:00 p.m. to 12:00 a.m.

    • Nickelodeon Place Day Pass
      New Price: $115 USD per Adults. / New Price: $60 USD per Kids (04 to 12 years old) / *Free entrance for Kids less than 4 years old
      New Time: 10:00 a.m. to 6:00 p.m.

  • Nickelodeon Place Day Pass for Sensatori Guests
    Price: $35 adult / $20 kid (4 – 12 years old) / Free for kids under 4 years old
    Time: 9:00 am to 5:00 pm