Nickelodeon Punta Cana Frequently Asked Questions
What is the hotel’s phone number?
The resort phone number is 1-809-833-4560. For reservations please call 1-844-733-NICK (US) and 1-809-200-NICK (DR).
What time is check in and Check out?
Check in is at 3:00pm and check out is at 11:00am.
Is there wireless internet access (WIFI) on property?
Yes! We offer complimentary WIFI to all our guests as well as complimentary international calls.
Do you offer room service?
Yes, we offer complimentary room service 24 hours a day.
Do you offer babysitting service?
Yes, we do offer babysitting with certified professionals for an additional hourly cost. Please contact your personal concierge and they will be happy to arrange.
Do you have a fitness center?
Yes – we have a fitness center open 24 hours, along with scheduled classes and dance routines.
Do you offer excursions at the resort?
Nexus Tours, our preferred tour and transportation company, operates an excursions desk in the lobby of Nickelodeon Hotels & Resorts Punta Cana. You can book a range of excursions for all interests and activity levels. Book with Nexus Tours while at the resort or browse and book in advance on their website, www.nexustours.com. Remember that space is limited and some excursions have age and clothing requirements.
I am traveling with a large group. Can I make dinner reservations in advance?
We do not reserve tables in advance. Please visit the concierge upon arrival and we will happily make your dining reservations.
Who do I contact to book a private photography session, special event or birthday surprise?
Please reach out to our Chief Concierge at firstname.lastname@example.org prior to your travel dates. While at the resort, you can contact your personal concierge.
I’m visiting Punta Cana and want to visit Nickelodeon Hotels & Resorts Punta Cana for the day. Do you sell day passes?
Yes! We offer various day passes based on hotel occupancy. Day passes are available on a first-come, first-served basis. Please call the front desk directly to inquire about availability prior to your arrival.
- Hotel Night Pass (No admission to Nickelodeon Place)
New Price: $115 USD Adults / New Price: $60.00 Kids (04 to 12 years old) / *Free entrance for Kids less than 04 years
Time: 6:00 p.m. to 12:00 a.m.
- Nickelodeon Place Day Pass
New Price: $115 USD per Adults. / New Price: $60 USD per Kids (04 to 12 years old) / *Free entrance for Kids less than 4 years old
New Time: 10:00 a.m. to 6:00 p.m.
- Nickelodeon Place Day Pass for Sensatori Guests
Price: $35 adult / $20 kid (4 – 12 years old) / Free for kids under 4 years old
Time: 9:00 am to 5:00 pm