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Have any questions about Margaritaville Island Reserve Riviera Cancún? Take a look at our most frequently asked questions, and find the answers you need.

COVID-19

All Karisma Hotels & Resorts in the Riviera Maya region of Mexico, the Dominican Republic and Jamaica offer on-site covid-19 antigen and PCR testing options for guests at a reduced rate. Antigen testing is provided at an at-cost rate of $25 in Riviera Maya, Mexico, $31 in Negril, Jamaica, and $37 in Punta Cana, Dominican Republic. PCR testing is provided at an at-cost rate of $132 in Riviera Maya, Mexico, $140 in Negril, Jamaica, and $81 in Punta Cana, Dominican Republic.

If a guest’s test results are positive, quarantine accommodations will be provided at a 50% discount from current rates at time of travel. Arrangements and payment can be made directly on-site at the resorts. This rate will be extended until a doctor certifies clearance for travel with a negative test result, for a maximum stay not to exceed 14- nights.

Policies are subject to be reviewed and changed according covid-19 protocol updates.

Visit the CDC's website  for more information on the requirements for U.S. residents, and check Karisma Peace of Mind for FAQs and updates.