With Covid-19 disrupting travel for the foreseeable future, our goal is to use this page to continuously share new information and sources of inspiration.

Our Philosophy

We believe that hospitality is all about taking care of people, especially in times of crisis. We know you have your hands full, so here’s what we’re doing to help:

  • Prioritizing flexibility when you’re ready to book
  • Making it easy to rebook anytime in 2020 or 2021
  • Mitigating the disruption of border closings by consolidating inventory and prioritizing upgrades for those who are still traveling

Our policies are summarized below.

We also want to connect about the human side of how we’re all coping with social distancing and travel restrictions. In the coming weeks, we plan to build this landing page into a hub to:

  • Share how we’re living our values and helping our local communities
  • Pass along the uplifting stories that are our guiding light right now.
  • Share useful tips for working from home and looking toward the future of travel.

In the meantime, we’re working hard to make sure your next visit is full of new adventures, connections with loved ones, and memories you’ll talk about for the rest of your lives. We’ll be waiting on the beach with your favorite cocktail! 

Travel Flexibility

Leisure travelers with existing reservations through April are encouraged to rebook by April 30, 2020 to travel any time before December 22, 2021.

  • You may change the travel dates of your current reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
  • When rescheduling travel dates:
    • New travel dates are subject to availability and black-out dates may apply.
    • You have the option to switch to another property with the same brand.
    • We will match your existing rate.

We are accepting new reservations for travel as of May 1, 2020. For new leisure reservations booked before May 31, 2020:

  • You may change travel dates or cancel, without penalty, up to 24-hours prior to arrival.
  • When rescheduling travel dates:
    • New travel dates are subject to availability and black-out dates may apply.
    • You have the option to switch to another property with the same brand.

For existing/confirmed groups rebooked by April 30, 2020:

  • Clients may change the travel dates of their current group reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
  • When rescheduling travel dates:
    • New travel dates are subject to availability and black-out dates may apply.
    • Clients have the option to switch to another property with the same brand.
    • We will match your existing rate and honor original concessions based on availability.
  • For reservations (individual room reservations) that opt to cancel from the group and are under penalty:
    • Clients may change the travel dates of their current reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
    • Prevailing rates will apply for new travel dates.
  • When rescheduling travel dates:
    • New travel dates are subject to availability and black-out dates may apply.
    • Clients have the option to switch to another property with the same brand.
  • Any other scenarios not outlined above will be handled on a case-by-case basis via our Group Department/CCI.

For new groups booked March 9 - May 31, 2020 traveling anytime in 2020-2021:

  • The cancellation policy (only) will be amended as follows. All other group contract terms & conditions will remain in effect.
NUMBER OF ROOMSCUTOFFCANCELLATION/REDUCTION PENALTYFULL PENALTY
6-2531 DAYS PRIOR TO ARRIVAL$100 PER ROOM 31 DAYS PRIOR TO ARRIVAL30 DAYS PRIOR TO ARRIVAL
26-5045 DAYS PRIOR TO ARRIVAL$100 PER ROOM 45-32 DAYS PRIOR TO ARRIVAL30 DAYS PRIOR TO ARRIVAL
51+60 DAYS PRIOR TO ARRIVAL$100 PER ROOM 60-46 DAYS PRIOR TO ARRIVAL30 DAYS PRIOR TO ARRIVAL

PLEASE NOTE THESE POLICIES ARE IN EFFECT THROUGH APRIL 30, 2020.  AFTER THIS DATE, POLICIES ARE SUBJECT TO CHANGE – FURTHER COMMUNICATION TO FOLLOW ON OR BEFORE APRIL 30, 2020.

Deposits and any amount paid, less any assessed penalties, are only available as a credit towards a future reservation booked within 6 months of cancellation. Above noted policies are applicable only to bookings made directly with El Dorado Spa Resorts.

We are committed to honor all travel advisories and continue to take exceptional care of our guests, employees, and facilities. We are fully certified by CheckSafetyFirst, Cristal International Standards and EarthCheck. Please contact your El Dorado Spa Resorts Regional Sales Manager with any questions and stay tuned for some great value-added offers as we use this time to enhance our promotions and prepare for the return of our guests


El Dorado Spa Resorts Health and Safety Standards

We are closely monitoring global developments regarding COVID-19 and are fully focused on the health and wellbeing of our current and future guests as our absolute highest priority. El Dorado Spa Resorts are going above and beyond to exceed preventive measures and enforce strict sanitation protocols. This includes disinfecting all surfaces, furniture and door handles throughout the property, including public spaces and in rooms, hourly throughout the day. In addition to abiding by all local and national regulations, the resorts have a dedicated Quality Manager employed on-properties who works in conjunction with Cristal International Standards, a world-renowned company dedicated to not only maintaining but exceeding standards.

El Dorado Spa Resorts are also verified by Check Safety First, a global organization that implements risk management systems and software in hotels to keep guests safe. Properties on this list are compliant with stringent standards and have demonstrated the highest levels of hygiene and cleanliness, which are monitored by a professional auditor on a constant basis.

Below you can read more about the international certification and safety standards that the organization adheres to.

El Dorado Spa Resorts maintains the highest international standards for guests. Click below to see detailed certification levels.

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Certifies that staff is cleaning at the highest international standards to ensure a clean and healthy environment.

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Although its main focus is sustainability, they also have strict certification levels in risk management which include hygiene and cleanliness.

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Karisma Hotels & Resorts®

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