Applicable towards: Individual and Group Hotel Reservations to All Karisma Hotels and Resorts worldwide.

Cancellation Policy:

Reservations to Karisma Adriatic Resorts
Cancellations less than 30 prior to arrival, you will be assessed a 100% penalty.
***See Cancellation Terms above for additional information***

Reservations to Nickelodeon Hotels & Resorts Punta Cana
Deposit becomes non-refundable less than 30-days prior to arrival. Cancellations greater than 30-day prior to arrival will receive full refund, less Flex Pass fee.
***See Cancellation Policy above for additional terms***

Group Cancellation Policy: Payment and Cancellation Policy for group reservations

No Show / Late Check-in or Arrival / Early Check-out or Departure:
No show/late check-in/arrival as well as early checkout/departure shall be without refund, compensation, or liability of the travel provider (applicable to all locations).

Karisma Villa Reservations
Payment Terms and Cancellation policies vary based on the Villa, seasonality and other factors. Please visit for complete details.

Airfare: If you have opted to book Airfare, the following restrictions may apply.

We strongly encourage you to purchase Flex Pass Deposit & Rate Protection. This is a one-time cost per room that allows:

The following forms of payment are acceptable: American Express, Visa, MasterCard, and Discover credit cards. NOTE: If using a debit card, please be aware that many banks have a daily limit for withdrawal.

You may pay by credit card online , please visit the My Account page at and enter your email and password to view your reservation(s) and make a payment. If you don't know your password, please click on "Forgot Your Password" and follow the instructions.


Cashier's Check and Money Order: Checks must be mailed a to us and be received no later than 30-days prior to arrival for processing. Regular checks may be accepted only if drawn from a U.S. bank payable in U.S. Dollars.

Make Checks Payable to :
KHR Reservations Services
1 SW 129th Ave. Ste #300
Pembroke Pines, FL 33027

Wire Transfers - You may also wire your payment to the following:
Bank Name: SunTrust Bank
Bank Account Name: KHR Reservations Services
Bank ID/SWIFT: 61000104/SNTRUS3A
Merchant/Bank Account: 1000023796930
Bank Address: 25 Park Place NE. Atlanta, GA 30303
You are responsible for any associated fees.


Visa/Passport requirements: Passport is required to travel to all our destinations. Other Nationalities may require a visa to enter our various destinations. Be sure to check with your consulate for further clarification.

Not Included : Passport and visa fees, Travel Insurance, any Entry Fees and/or Foreign Port Taxes. We strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.

Liability: We will not be held liable for any unforeseen circumstances. Including, but not limited to the following: injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.

We will not be held responsible for potential risks and hazards associated with travel to destinations where injury, delay, or unanticipated events may occur. We will not assume responsibility for standards political stability, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations.

Travel to foreign areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. We will not be held liable to any and all connections with the foregoing. We will not accept responsibility for loss or expenses due to delay or changes in transportation schedule or other causes.

General Airline Policy: For any changes or cancellation, please contact the airline directly. In cases of cancellation of flights, fares are non-refundable and are subject to the individual airline cancellation policy. Changes to flight are subject to penalty charges.

KHR Reservations will be held harmless of any responsibility beyond our resorts. To partake in tours/excursions or any events not on our property, passengers waives any claim against us for any damage or loss of property, injury or death of person due to any act of negligence of any airline, transportation companies, hotels, auto rental company or any other persons rendering services and/or accommodations included in the package. Enrollment and payment for the tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth.