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At Karisma Hotels & Resorts, there's no limit to how far we'll go to make your visit an experience you'll never forget. From a welcoming champagne toast upon arrival to turndown service at night, we've raised guest service to an art form. Whether you crave a tropical drink by the pool, another application of suntan lotion on the beach or a bowl of ice cream in your suite at 3 am, our dedicated staff of personal butlers and concierges is here to make it happen.

 

There's no limit to how far we'll go to make your visit an experience you'll never forget. From a welcoming champagne toast upon arrival to turndown service at night, we've transformed guest service into an art form.

Karisma Gourmet Inclusive® Experience Features

  • Accommodations as selected
  • Welcome glass of sparkling wine for adults and non-alcoholic beverages for kids
  • Welcome glass of sparkling wine for adults & non-alcoholic beverages for kids
  • All meals and gourmet bites
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands
  • Alcoholic and non-alcoholic beverages
  • 24 hour Gourmet Inclusive room service, including family style options & favorites from our sister resorts most popular restaurants
  • 24 hour room service
  • Kids menu
  • Complimentary Wi-Fi
  • Free International calls
  • Eko Kids Club (4-12 years)
  • Beach & Pool butler
  • Snorkeling equipment
  • Library & reading area in the Family Lounge
  • Library & reading area
  • All taxes and gratuities
  • Baby amenities: Cribs, strollers, pack n' play, baby bottle warmers, baby bottle sterilizers, baby food, baby monitors, baby changing tables with bathtubs, baby bath robes
  • Baby amenities: Cribs, strollers, pack n' play, bottle warmers, bottle sterilizers, baby food, monitors, changing tables with bathtubs, & baby bath robes

* Contact your butler for any further questions. * Contact butler for questions.

Swimming Pools

As if having a breathtaking white-sand Caribbean beachfront wasn't enough, Generations Riviera Maya boasts ten swimming pools including an exclusive Kids Club pool (4 - 12 years old).

As if having a breathtaking white-sand Caribbean beachfront wasn't enough, Generations Riviera Maya boasts ten swimming pools, including an exclusive Kids Club pool (4 - 12 years old).

Pools Length
ft/m
Width
ft/m
Depth
ft/m
Hours of
Operation
Swim-Up
Bar
Main Pool 452.7/138 32.8/10 3.6/1.1 8 am - 8 pm
Infinity Pool 124.6/38 5.9/1.8 3.28/1 8 am - 8 pm -
Kids Pool 22.63/6.9 - 2.19/0.67 8 am - 8 pm -

Other Services Available

In addition to the Karisma Gourmet Inclusive® Experience features, enjoy these options at an additional cost: