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FAQs
Here are some answers...
What is Karisma Hotels + Resorts?
Karisma Hotels is a collection of unique beach resorts in stunning vacation destinations. We operate hotels and resorts along the Mayan Riviera, Mexico.
What is the Adults only concept?
Some of our properties cater especially to lovebirds and honeymooners. To ensure tranquil and romantic vacationing, those properties are available only for adults.
What is the dress code for the restaurants at night?
To enhance your dinning experience, our restaurants dress code is striclty enforced for dinner. No T-shirts, tank-tops, shorts, bermudas, tennis shoes or beach sandals.
Is a passport required to travel to our resorts?
If traveling from the US; please check http://travel.state.gov/ as each country's requirements differ, please contact your travel agency or airline to obtain travel documents or entry requirements for traveling to the resort of your choice.
How much cash should we carry?
You will most likely not need any cash while on property. Our gift shops and front desks will accept most major credit cards. However, if you are planning to travel off property for shopping and such, we recommend bringing some cash along as some vendors do not accept credit cards or travelers checks.
Are beach towels provided by the resort?
Yes, beach towels are provided by the resort.
How do I arrange transportation to the resort?
If you need airport transfers, please contact Lomas Travel at inform@lomas-travel.com
What is included in my Gourmet Inclusive package?
- Accommodations as selected.
- Welcome glass of sparkling wine or champagne
- All Gourmet meals and specialty bites
- Unlimited local and selection of international premium brands. Alcoholic and non-alcoholic beverages
- Daily and nightly activity program
- Live Music and shows
- Scuba Clinics in the pool
- Non-motorized water sports
- Beach Butler service (at Azul Hotels)
- Concierge/Hospitality Desk
- Taxes and gratuities included
What are other facilities not included in the Package?
- Scuba diving trips, certificates, rental equipment and deep-sea fishing.
- Gift Shop & Logo Shop
- Car rental. Tour desk.
- Telephone service. Internet services. Fax services.
- Laundry service. Money Exchange.
- Medical services available 24 hours a day, 6:00pm - 8:00am on call.
- Shuttle to Cancun Clubs (Bulldog, Dady`O, Coco Bongo) check schedules.
- Special wedding, honeymoon and anniversary packages.
- Baby sitting services (at Azul Hotels)
- A la carte wines.
- Spa services:
- Massages: Relaxing & anti-stress, Swedish, sports, reflexology & shiatsu.
- Facials: Deep cleansing, moisturizing, nourishing, revitalizing & oxygenating.
- Special body treatments: exfoliating body scrub, milk bath, thermal mud massage, royale deluxe.
- Beauty salon: manicure, pedicure, braids.
How can I arrange tours outside the resort?
You can make reservations for Tours by contacting Lomas Travel at: