At Karisma Hotels & Resorts, there’s no limit to how far we’ll go to make your visit an experience you’ll never forget. From a welcoming champagne toast upon arrival to turndown service at night, we’ve raised guest service to an art form. Whether you crave a tropical drink by the pool, another application of suntan lotion on the beach or a bowl of ice cream in your suite at 3 am, our dedicated staff of personal butlers and concierges is here to make it happen.

Karisma Gourmet Inclusive® Experience Features

  • Accommodations as selected
  • Welcome glass of sparkling wine for adults and non-alcoholic beverages for kids
  • All meals and gourmet bites
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands
  • 24 hour Gourmet Inclusive room service, including family style options & favorites from our sister resorts most popular restaurants
  • Kids menu
  • Complimentary Wi-Fi
  • Free International calls
  • Eko Kids Club (4-12 years)
  • Beach & Pool butler
  • Snorkeling equipment
  • Library & reading area in the Family Lounge
  • All taxes and gratuities
  • Baby amenities: Cribs, strollers, pack n' play, baby bottle warmers, baby bottle sterilizers, baby food, baby monitors, baby changing tables with bathtubs, baby bath robes

* Contact your butler for any further questions.

Swimming Pools

As if having a breathtaking white-sand Caribbean beachfront wasn’t enough, Generations Riviera Maya boasts ten swimming pools including an exclusive Kids Club pool (4 - 12 years old).

Pools Length
Hours of
Main Pool 374/114 46/14 4/1.3 8 am - 8 pm
Balcony Suite Pool 125/38 3/1 4/1.1 8 am - 8 pm -
Kids Pool 16/5 0.2/.06 2/.61 8 am - 8 pm -

Other Services Available

In addition to the Karisma Gourmet Inclusive® Experience features, enjoy these options at an additional cost:

  • Babysitting and private nanny services
  • International wine selection from our cellar
  • Romantic candlelight or family dinners on the beach
  • Náay Spa
  • Tours
  • Scuba diving trips, certification, rental equipment and deep sea fishing
  • Car rental & limousine service
  • Transportation to Playa del Carmen or Cancun
  • Packages: golf, cultural, horseback riding, night cruises, night life, water sports, snorkeling, jet skiing, boogie boards, parasailing, etc.
  • Special wedding, honeymoon and anniversary packages
  • An exclusive beach front Chapel
  • Sky wedding location
  • Private yoga instructor
  • Private dining arrangements
  • Fax
  • Money exchange
  • Laundry
  • Gift Shop
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