At Azul Beach Resort The Fives Playa del Carmen, by Karisma, there’s no limit to how far we’ll go to make your visit an experience you’ll never forget. From a welcoming champagne toast upon arrival to turndown service at night, guest service has been raised to an art form. Whether you crave a tropical drink by the pool, another application of suntan lotion on the beach or a bowl of ice cream in your suite at 3 am, our dedicated staff of personal butlers and concierges is here to make it happen. All you have to do is ask.

Karisma Gourmet Inclusive® Experience Features

  • Welcome glass of sparkling wine
  • 24-hour room service
  • All meals at your choice of restaurants
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands
  • Complimentary Wi-Fi
  • Free International calls
  • Kids club (4 - 12 years)
  • Teens club (13 - 17 years)
  • Fitness center (Open 24hrs)
  • Kids menu
  • Non-motorized sports activities
  • Concierge and vacation planner services
  • All taxes and gratuities
  • Daily and special nightly entertainment
  • Baby amenities: Cribs, bottle warmers, baby bottle, sterilizers, baby baths, changers, strollers, bathrobes, pack n' plays, baby monitors and high chairs

* Contact your concierge for any further questions.

Swimming Pools

As if having a breathtaking white-sand Caribbean beachfront wasn’t enough, Azul Beach Resort The Fives Playa del Carmen boasts five swimming pools including lazy river swimming pools that wind their way throughout the property and an exclusive kids club pool (4 – 12 years old).
Pools Length
Hours of
Infinity 72/22 N/A 4.2/1.3 8 am - 8 pm
Lizards 564/172 N/A 4.6/1.4 8 am - 8 pm
Palmas 295/90 N/A 4.6/1.4 8 am - 8 pm
Essence Section - between Villa 15 & 16 164/50 N/A 4.6/1.4 8 am - 8 pm -
Poolside grill (Villa 16) 253/77 N/A 4.6/1.4 8 am - 8 pm -
Azulitos 16/5 N/A 1.3/0.4 8 am - 8 pm -

Other Services Available

In addition to the Karisma Gourmet Inclusive Experience® features, enjoy these options at an additional cost:

  • Babysitting and nanny services
  • Beachfront massage
  • Scuba diving trips, certification, rental equipment and deep-sea fishing
  • Car rental & limousine service
  • 24-hour medical service
  • Transportation to Playa Del Carmen
  • Packages: Golf, cultural, horseback riding, night cruises, nightlife and water sports
  • Private yoga instructor
  • Private tennis instructor
  • SPA services
  • Romantic or family dinners on the beach
  • International wine selection from our cellar
  • Private dining arrangements
  • Fax
  • Laundry services
  • Money exchange
  • Shopping arcade
  • Special wedding, honeymoon and anniversary packages
  • In-room movie selection
  • Barbecue on the rooftop (Sky Suites)
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