At El Dorado Royale, by Karisma we take pleasure in making sure every moment of your visit lives up to your expectations. From a welcoming champagne toast upon arrival to turndown service at night, our entire staff is here make you feel at home. There’s no limit to how far we’ll go to create an experience you’ll remember forever. All you have to do is ask.

Karisma Gourmet Inclusive® Experience Features

  • Accommodations as selected
  • Welcome glass of sparkling wine and refreshing towel
  • All gourmet meals and specialty bites
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands
  • Minibar with beer, water, soft drinks stocked once a day
  • Complimentary Wi-Fi
  • Free International calls
  • Daily and nightly activity program with live music & shows
  • Bicycles provided to ride around the premises
  • Hospitality Desk
  • 12 swimming pools, one of which is a natural salt-water pool
  • 2 hard surface lighted tennis courts. Rackets and balls provided free of charge. Restrictions apply to be used at night
  • Complimentary Shuttle to Cancun and Playa del Carmen Reservation required
  • Personal Concierge Service from 8 am to 11 pm
  • Fitness Center, Sauna and Steam Room
  • 24 hours room service (restrictions apply on rainy days)
  • Taxes and gratuities included

* Contact your concierge for any further questions.

Swimming Pools

As if one mile of perfect Caribbean beachfront wasn’t enough, El Dorado Royale boasts six sparkling swimming pools including a saltwater pool, swim-up bars, and a lazy river connecting to the resort’s main pool.

 
Pools Length
ft/m
Width
ft/m
Depth
ft/m
Hours of
Operation
Swim-Up
Bar
Agua Salada
(Salt Water)
99/30 49/15 6/2 8 am - 8 pm -
La Isla 196/60 56/17 4.3/1.3 8 am - 8 pm
Fuentes 132/40 65/20 4.6/1.4 8 am - 8 pm
Health Bar 196/60 26/8 4/1 8 am - 8 pm -
Tucanes 66/20 26/8 5/1.5 8 am - 8 pm
Spot Pool 106/32.5 47/14.5 4/1.30 8 am - 8 pm

Other Services Available

In addition to the Karisma Gourmet Inclusive® Experience features, enjoy these options at an additional cost:

  • Scuba diving trips, certificates, rental equipment and deep-sea fishing
  • Gift shop
  • Car rental
  • Fax services
  • Business center
  • Wave runners and parasailing
  • Candle light dinner from 6:00 pm to 10:00 pm
  • SPA services
  • International wine selection
  • Laundry service
  • Money exchange
  • Medical services available 24 hours
  • Special wedding, honeymoon and anniversary packages
  • Tennis lessons, group clinics, private lessons and more
  • Optional in-room amenities and packages (online store)
  • ATM – USD only
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