From a champagne toast upon arrival to your final farewell, we’re committed to making your visit an experience you’ll always treasure. That’s why you’ll find chefs who go out of their way to accommodate any food preferences and allergies, and bartenders who remember your favorite cocktail. It’s why there are butlers on the beach. And a vast array of concierge services. If there’s anything we can possibly do to make your vacation exceptional, please don’t hesitate to ask.

Karisma Gourmet Inclusive® Experience Features

  • Accommodations as selected with nightly turndown service
  • Full-service concierge
  • Welcome glass of sparkling wine
  • All gourmet meals
  • Variety of house wines
  • Culinary activities
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands
  • Once-daily restocked mini bar with soft drinks, water and beer
  • 24-hour room service (restrictions apply on rainy days)
  • Complimentary Wi-Fi
  • Use of in-room safety deposit box
  • Non-motorized watersports
  • Spanish lessons, yoga, aqua aerobics, latin dance lessons, cooking classes and more
  • Special nightly entertainment includes karaoke, live music, circus show and more
  • Shopping tours to Playa del Carmen (limited seats)
  • Sauna and steam baths at the spa
  • Fitness center

* Contact your concierge for any further questions.

Swimming Pools

Life at El Dorado Maroma is largely centered around the warm turquoise waters and velvet sand of one of world's top ten beaches. But if an ice cold drink at a swim-up bar is more your speed, the resort offers three sparkling, freshwater swimming pools.

Pools Length
Hours of
Mio 95/29 50/15 4.2/1.3 8 am - 8 pm
Bar 24 49/15 20/6 4/1.2 8 am - 8 pm
Luxury 16/5 39/12 3.6/1.1 8 am - 8 pm -
Presidentials 10/3 9/3 4/1.2 8 am - 8 pm -
Chakay Pool 88/27 15/4 4.3/1.3 8 am - 8 pm
Five Bedroom Villa Pool 26/8 18/5 4.3/1.3 8 am - 8 pm -

Other Services Available

In addition to the Karisma Gourmet Inclusive® Experience features, enjoy these options at an additional cost:

  • Scuba diving trips, certificates, rental equipment and deep-sea fishing available at Marina Adventures (located next door)
  • Motorized watersports: Available at Marina Adventures (located next door)
  • Tours
  • Car rentals
  • Romantic dinner on the beach
  • Fresh Lobster
  • International wine selection from our cellar, including Jackson Family Wines
  • Laundry service
  • Tobacco Shop & Jewelry Boutique
  • Telephone and fax services
  • Money Exchange
  • 24 hour medical service on call
  • Special Wedding, Honeymoon and Anniversary packages
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